If you have an issue with an order, we first recommend contacting the freelancer and attempting to resolve the situation before contacting customer support.
The following are some choices we would recommend to resolve your issue:
Ask for a revision: Provide the freelancer with detailed feedback of what you would like and ask for a revision to your order.
Ask the freelancer for a progress update: You can ask your seller to respond and let you know the status of your order.
Extend the delivery time: You can ask your freelancer to extend the original delivery time.
Mutual cancellation: You can ask your freelancer to cancel the order. Explain why you would like to cancel this order. The freelancer will need to contact customer support if you have both mutually decided to cancel the order.
Contact Customer Support: As a last resort you can contact customer support for further assistance.